Last updated: December 1, 2024 | Flexible options for your peace of mind
Most bookings can be cancelled free of charge up to 24 hours before check-in
Eligible refunds processed within 5-7 business days to your original payment method
Our team is available 24/7 to assist with cancellations and modifications
At Bookmipg Hotel, we understand that travel plans can change. Our cancellation and refund policies are designed to provide flexibility while ensuring fair treatment for both our guests and property partners.
Cancel for free up to 24-48 hours before check-in. Full refund provided.
Cancel within specified period for partial refund. Varies by property.
Special discounted rates that cannot be cancelled or modified.
Non-refundable rates offer significant discounts but come with strict cancellation terms:
Booking cannot be cancelled once confirmed
Dates, room type, or guest details cannot be changed
Full amount is charged immediately and is non-refundable
💡 Tip: Non-refundable rates are clearly marked during booking with a warning message. Only choose this option if you're certain about your travel plans.
We process refunds as quickly as possible. Here's what to expect:
1-3 business days to approve refund
3-10 business days to appear in your account
Refunded to original payment method used for booking
Your bank's processing times may vary
Processing may take longer during non-business days
Credit cards typically faster than debit cards or bank transfers
Need to change your booking? Here's our modification policy:
Subject to availability and rate differences. No fee if changed 48+ hours before check-in
Allowed based on availability. Price difference applies
Permitted up to 24 hours before check-in. ID verification required
Treated as partial cancellation. Standard cancellation fees apply to unused nights
We understand that exceptional situations may arise. Here's how we handle them:
Full refund with valid medical certificate submitted within 7 days
Full refund with official airline documentation
Case-by-case evaluation. Travel insurance recommended
Full refund or credit voucher for future stay
⚠️ Documentation Required: All special circumstance claims require official documentation and are subject to verification and approval.
Some properties may have unique cancellation policies:
May require 7-14 days notice for full refund
Non-refundable deposits common for peak season
Often 30-day cancellation notice for full refund
May be non-refundable after booking
Log in to your account, go to My Bookings and select Cancel Reservation
Use our mobile app to cancel bookings instantly from anywhere
Call our 24/7 support team for assistance with cancellations
Our customer service team is available 24/7 to assist with cancellations, modifications, and refund inquiries.
Average Response Time: Under 2 hours | Refund Inquiries: 24-48 hours
This Cancellation & Refund Policy may be updated periodically. The policy applicable to your booking is the one in effect at the time of your reservation. Significant changes will be communicated to affected users.